Contact Us

Questions about an order, a shade match, or shipping to your country? Email us and a real person from the Suay team will get back to you — usually within 1 business day.

• Email us

  orders@suaybkk.com

  Best for order help, returns, and product questions.

• Support hours

  Mon–Fri, 9:00–18:00 (GMT+7, Bangkok)

  Messages outside these hours are answered the next business day.

• Where we are

  Bangkok, Thailand

  Every order ships from Bangkok — a curated archive of thailand's most wanted beauty brands.

Order help

Already placed an order? Include your order number and the email you checked out with so we can find it right away. For delivery times and duties, see Shipping & Delivery; for returns, see Returns & Exchanges.

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